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royal22 Privacy Policy: What We Collect and Why

At royal22, your Privacy Policy covers every piece of information we gather when you open an account, make a deposit via DANA or QRIS, or browse our lobby…

Account data handlingDANA & QRIS payment dataCookie and device trackingData retention periodsYour right to request deletion

Explore Our Lobby Read FAQ

What This Privacy Policy Covers

royal22 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to all data collected through your royal22 account, including registration details such as your phone number and verified identity, transaction records tied to OVO, GoPay, QRIS and bank transfer payments, and session data from your device. We collect only what we need

1
to operate your account and process your transactions. Data linked to BCA, BRI, Mandiri or BNI bank transfers is handled with the same care as e-wallet records — stored securely and never sold to third parties. Whether you are in Bandung or anywhere else in Indonesia,
2
the same data protections apply. Access to data processing depends on local law, and where local law permits, you hold the right to review, correct or request removal of your personal information at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your personal data is stored, want to update your account information, or need to submit a deletion request, our support team handles privacy inquiries seven…

Live Chat Start a chat from the account dashboard any day between 08:00 and 23:00 WIB. Quote your registered phone number so our team can locate your data record immediately.

Email Support Send your privacy request to our support address with 'Privacy Request' in the subject line. Responses arrive within one business day, Monday through Sunday.

In-Account Form Log in, head to Account Settings, and select 'Data & Privacy'. Submit your request there and track its status without leaving the platform.

HOW WE HANDLE YOUR DATA

Data Practices You Can Verify

Our approach to data handling is built around transparency: we document what we collect, why we keep it, and when we delete it.

Data Collection

We collect your phone number, verified name and deposit method when you register. We do not collect payment card numbers — only the reference identifiers your wallet or bank provides.

Cookie Use

Session cookies keep you logged in across pages. Analytics cookies measure lobby navigation patterns in aggregate. You can clear these through your browser settings at any time without losing your account.

Account Security

Phone verification is required before any withdrawal is processed. If our system detects a login from an unrecognised device, a re-verification prompt is sent to your registered number automatically.

Data Retention

Active account data is kept for the duration of your account. Closed account data is retained for up to five years where local law requires it, then permanently deleted from our servers.

Who to Contact

Our designated privacy contact handles all data-related requests. Reach them via live chat, email or the in-account form — details are in the Privacy Contact section above.

Requesting Changes

To update, correct or delete your personal data, submit a request through Account Settings or contact support directly. We action verified requests within seven calendar days.

Common Privacy Policy Questions at royal22

Below are the questions we hear most often about how royal22 collects, stores and uses your personal information. If your question is not listed, our support team can answer it through live chat or email.

We collect your phone number, verified name and chosen deposit method — typically DANA, OVO, GoPay, QRIS or a bank transfer reference. We do not collect government ID numbers unless required for account verification under local law.

Only the transaction reference identifier is stored, not your full wallet credentials. Payment references are encrypted at rest and used solely to match deposits to your account. They are never shared with advertising partners.

Yes. Submit a data-access request through Account Settings under 'Data & Privacy', or contact support via live chat or email. We send a summary of your stored data within seven calendar days of verifying your identity.

Closed account records are retained for up to five years where local law requires it for fraud prevention and regulatory purposes. After that window closes, your data is permanently deleted from our servers.

It does. We use session cookies to maintain your login and analytics cookies to understand how the lobby is navigated. You can manage or clear cookies through your browser without affecting your account standing.

Use the in-account form under Account Settings, start a live chat between 08:00 and 23:00 WIB, or email support with 'Privacy Request' in the subject. Verified correction and deletion requests are completed within seven days.

The same policy applies whether you access the platform from Medan, Bandung or elsewhere in Indonesia. Where local law permits, all data rights described in this policy are available to you. Access and data-processing depend on local law.

royal22 Privacy Policy: What We Collect and Why

Reach Us About Your Privacy Rights

Data Practices You Can Verify

Data Collection

Cookie Use

Account Security

Data Retention

Who to Contact

Requesting Changes

Common Privacy Policy Questions at royal22

01 What personal data does royal22 collect when I open an account?

02 How is my QRIS or DANA payment data stored under this Privacy Policy?

03 Can I request a copy of the data royal22 holds about me?

04 How long does royal22 keep my account data after I close my account?

05 Does this Privacy Policy cover cookies and device tracking?

06 Who do I contact to correct or delete my personal data at royal22?

07 Does the royal22 Privacy Policy apply differently depending on where I am in Indonesia?

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