Reference

royal22 Terms & Conditions for Your Account

The royal22 Terms & Conditions set out the rules that govern every account, deposit, and session on this platform — read them before you open an account so…

Account registration rulesWallet and payment termsSession and access conditionsData and privacy rightsContact and dispute paths
royal22 royal22 Terms & Conditions for Your Account
TERMS CONTACT

How to Reach Us About These Terms

If you have a question about any clause in the royal22 Terms & Conditions — whether it concerns your account status, a wallet transaction, or a data request — our support team…

Live Chat Available 24 hours a day, seven days a week. Reach an agent directly from the account menu when your session is active or from the login screen if access is stalled.
Email Support Use email for formal terms queries, data-access requests, or written dispute records. We aim to respond within one business day and keep a thread for your reference.
Help Centre The self-service help centre covers common terms questions — account closure steps, wallet dispute paths, and how to request a copy of your transaction history.
DATA AND SECURITY

How We Handle Your Account Under These Terms

Royal22 applies specific safeguards at every stage of the account lifecycle — from the phone verification step at registration through to how long transaction records are retained after an account is closed.

Phone Verification

Every new account requires a verified mobile number before the lobby opens. This step confirms identity and prevents duplicate registrations under the same contact details.

Session Cookies

We use session cookies to hold your login state and wallet status during an active session. Cookies expire when you close the browser; persistent cookies follow the timeline disclosed in our cookie notice.

Account Data Retention

Transaction records and account data are retained for the period required under applicable Indonesian financial regulations. After that window, inactive data is deleted on a scheduled basis.

Security Practices

Passwords are stored using one-way hashing; we never hold your plain-text credentials. If a login anomaly is detected, account access is suspended until you verify through our support team.

Data Access Requests

You may request a copy of the personal data we hold on your account by contacting support via email. We process access requests within 14 calendar days of verification.

Amendment Notification

When these Terms & Conditions are updated, we post a notice on the account dashboard and include the effective date. Continuing to use your account after that date means you accept the new version.

Common Questions About royal22 Terms & Conditions

Find answers to the questions we hear most often about how our Terms & Conditions affect your account, your wallet, and your rights as someone who has registered with royal22.

The full text is available from the footer of every page on royal22.click. You can also access it directly from your account settings under the Legal section once you are logged in.

Yes. All wallet and payment rails — including DANA, OVO, GoPay, QRIS, virtual account, and bank transfer — are subject to the same terms. Wallet-specific limits set by your provider sit alongside these terms and both apply simultaneously.

We post an in-dashboard notice with the effective date before any update takes effect. Your continued use of your account after the stated date confirms acceptance. You may contact support if you need the previous version for reference.

Submit a written closure request via email through our support team. Pending balances must be withdrawn to your verified wallet before the account is deactivated. We confirm closure within two business days of identity verification.

Account and transaction data is retained for the period required by Indonesian financial regulations. After that retention window ends, your data is deleted on a scheduled cycle. You can request a data copy before closure.

Raise a formal dispute by contacting our support team via email, referencing the specific clause and your account details. We aim to respond with a written position within one business day of receiving your query.

Availability depends on local law. We do not verify access on a city-by-city basis, but you are responsible for confirming that using royal22 is permitted where local law applies to your location at the time of access.